At Bansiwala Store, we strive to provide high-quality Pooja Samagri, religious products, idols, festive items, and accessories. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

You may request a return only if:

  • You receive a damaged product.

  • You receive a defective product.

  • You receive the wrong product.

  • The product is missing from your order.

The issue must be reported within 48 hours of receiving the order.

2. Non-Returnable Products

Due to the nature of religious and pooja products, the following items cannot be returned or exchanged:

  • Used or opened products

  • Customized or personalized products

  • Products damaged after delivery

  • Perishable or consumable pooja items

  • Products without original packaging

  • Festival-specific items after the festival date

  • Products purchased during clearance or special sale (unless damaged or incorrect)

3. Return Process

To request a return:

  1. Email us at bansiwala.in@gmail.com

  2. Mention your Order ID.

  3. Share clear photos or a video of the product.

  4. Mention the reason for the return.

  5. Our support team will review your request within 2–3 business days.

If approved, return instructions will be shared with you.

4. Refund Policy

Once the returned product is received and inspected:

  • Refunds will be processed within 5–7 business days.

  • The refund will be credited to the original payment method.

  • If the order was placed using Cash on Delivery (COD), the refund will be processed via bank transfer or UPI, after collecting the necessary details.

5. Replacement Policy

If the product is damaged, defective, or incorrect, we will offer:

  • Free replacement (subject to product availability), or

  • Full refund if a replacement is not available.

6. Cancellation Policy

Before Shipment

Orders can be cancelled before they are dispatched. A full refund will be processed.

After Shipment

Orders cannot be cancelled once they have been shipped.

7. Return Shipping

  • If the return is due to our mistake (wrong, damaged, or defective product), Bansiwala Store will bear the return shipping cost.

  • If the return is requested for any other approved reason, the customer may be responsible for the return shipping charges.

8. Refund Exceptions

Refunds will not be provided if:

  • The product has been used.

  • The product is returned without original packaging.

  • The return request is made after 48 hours of delivery.

  • The damage is caused due to misuse or improper handling by the customer.

9. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account.

  • Contact your payment provider or bank.

  • If the issue still persists, contact our support team.

10. Contact Us

Bansiwala Store

Email: bansiwala.in@gmail.com

Address:
216, Fatehpuri, Coronation Building,
Chandni Chowk, Delhi – 110006, India

Customer Support / WhatsApp:

  • +91 9810550348

  • +91 9810295586