Welcome to Bansiwala Store. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from Bansiwala Store. This policy has been drafted for an eCommerce website selling Pooja Samagri, religious products, idols, decorations, festive items, and related accessories.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

  • Full Name

  • Mobile Number

  • Email Address

  • Billing Address

  • Shipping Address

  • PIN Code

  • City & State

Order Information

  • Products Ordered

  • Order Value

  • Payment Status

  • Shipping Details

  • Transaction Reference

Technical Information

  • IP Address

  • Browser Type

  • Device Information

  • Cookies

  • Website Usage Data

2. How We Use Your Information

Your information is used to:

  • Process and confirm your orders

  • Deliver products to your address

  • Process secure online payments

  • Provide customer support

  • Send order updates and shipping notifications

  • Improve our website and shopping experience

  • Prevent fraud and unauthorized transactions

  • Comply with legal obligations

  • Send promotional offers (only if you opt in)

3. Payment Security

We use trusted and secure payment gateways such as:

  • Razorpay

  • PhonePe

  • PayU

  • Stripe

  • UPI

  • Debit/Credit Cards

  • Net Banking

We do not store your debit card, credit card, CVV, UPI PIN, or banking credentials on our servers. All payment transactions are processed securely through PCI-DSS compliant payment gateway providers.

4. Shipping Information

Your shipping details are used only for order fulfillment.

We may share your delivery information with our logistics partners such as:

  • Shiprocket

  • Delhivery

  • DTDC

  • Blue Dart

  • India Post

  • Other authorized courier partners

Only the information required for delivery is shared.

5. Cookies

Our website uses cookies to:

  • Improve website performance

  • Remember your shopping cart

  • Save login sessions

  • Analyze visitor behavior

  • Personalize user experience

You may disable cookies from your browser settings, though some website features may not function properly.

6. Third-Party Services

Our website may use third-party services including:

  • Google Analytics

  • Google Tag Manager

  • Google Search Console

  • Meta (Facebook) Pixel

  • WhatsApp Business

  • Payment Gateway Providers

  • Shipping Partners

These services have their own privacy policies.

7. Data Security

We implement industry-standard security measures including:

  • SSL Encryption

  • Secure Server

  • Firewall Protection

  • Malware Protection

  • Password Security

  • Regular Website Monitoring

  • Restricted Administrative Access

While we strive to protect your data, no online transmission is 100% secure.

8. Marketing Communication

With your consent, we may send:

  • Product Updates

  • Festival Offers

  • Promotional Campaigns

  • Discount Coupons

  • New Arrival Notifications

You may unsubscribe from marketing communications at any time.

9. Your Rights

You have the right to:

  • Access your personal information

  • Request correction of incorrect information

  • Request deletion of your personal data (subject to legal obligations)

  • Withdraw marketing consent

For such requests, please contact us using the details below.

10. Children’s Privacy

Our website is intended for users above 18 years of age. We do not knowingly collect personal information from children.

11. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will become effective immediately upon posting on this page.

12. Contact Us

Bansiwala Store

Email: bansiwala.in@gmail.com

Address:
216, Fatehpuri, Coronation Building,
Chandni Chowk, Delhi – 110006, India

WhatsApp / Customer Support:

  • +91 9810550348

  • +91 9810295586